". "spsr express" - courier delivery service - "the worst delivery in the world!" Detained at the customs clearance point
Today, many of us at least once in our lives used the services of foreign online stores and ordered the delivery of goods through various postal services. Any product purchased in a foreign online store, as well as a package from relatives living in another country, undergoes high-quality customs control. As practice shows, not in all cases the cargo passes the customs check without any problems. Very often he is detained by customs officers. Therefore, quite a few people are interested in the question of what to do if the shipment is delayed at the customs clearance point.
general information
Any private or commercial cargo that is imported into the territory of the Russian Federation from any other country is subject to customs control. And everything would be fine, but very often it happens that the parcel is delayed at the border. In this case, many fall into despair, believing that the cargo is lost forever. However, if the parcel does not contain any prohibited goods provided for by law, then it is possible to receive your cargo.
Reasons for the delay of cargo by the customs service
So, let's imagine that you ordered some product in a foreign online store, but received a notification that the shipment was delayed at the customs clearance point. What does it mean? Everything is very simple: you will not be able to receive the parcel.
This may happen for the following reasons:
- if the cargo is imported into the country without making a declaration and paying customs duties, then it may be delayed if the value of the parcel exceeds 1,500 euros;
- the total weight of the parcel exceeds 50 kg;
- the parcel consists of a large number of goods of the same group;
- any goods are prohibited for import into the Russian Federation.
These are the most common reasons why a shipment is delayed at the customs clearance point. What to do in this situation? This will be discussed further.
What to do if the parcel is delayed?
Most often, this problem is faced by ordinary citizens who, in order to save money or purchase exclusive goods, prefer to make purchases in foreign online stores. Delivery can be made by regular mail or by various companies providing similar services. EMS is the largest international shipping company. All of them are very convenient, because they deliver the parcel to the post office specified by the client. When the cargo arrives at its destination, the buyer is informed about this by SMS or registered mail. In addition, if the shipment is delayed at the customs clearance point, you will also be notified about this.
If the purchased goods are delivered by regular mail, then the client does not receive any notification, and he will have to find out the fate of the parcel on his own. This takes quite a lot of time, because first you will need to go to the post office, then check the status of your order with the seller, and then submit a request to the customs service.
Contacting the customs service
After you are really sure that the shipment is delayed at the customs clearance point, you need to contact the control service.
This will require the following documents:
- An invoice from the seller confirming the purchase of the goods.
- A document confirming payment for the goods.
- The passport.
- If the parcel contains the same type of goods that were ordered not only for themselves, but also for relatives, then photocopies of their passports will be needed.
- Photos of each item included in the package.
Also in the customs service it will be necessary to fill out a special form, which lists all the goods present in the parcel, as well as their purpose. If the reason for the delay of the cargo is the excess of the cost or the weight limit, then you can pick up the cargo after paying the customs duty.
Storage periods for delayed goods
If the shipment is delayed at the customs clearance point, then the cargo is placed in storage. The maximum period is two weeks, of which the first 5 days are free, and the rest are paid by the owner of the parcel. If the cargo was delivered by airmail, then in this case the storage period is extended to 30 calendar days.
What goods are prohibited from being imported into the territory of the Russian Federation?
In order not to run into problems when sending goods, you need to know which groups of goods are prohibited from being transported across the border of our country.
These include:
- weapons and ammunition;
- narcotic substances;
- flammable and explosive substances;
- plants and animals;
- waste that poses a potential threat to the environment, as well as human life and health;
- materials promoting terrorism and containing pornography;
- alcoholic drinks;
- devices for collecting information;
- cultural heritage values;
- human organs;
- any Nazi-themed materials;
- jewelry and antiques;
- radioactive substances.
If the parcel contains any of the goods of this category, there is no doubt that a message will come stating that the shipment is delayed at the customs clearance point. How long will they be stored in this case? Any prohibited goods are subject to disposal, so they are not placed in storage. In addition, criminal liability may follow for attempting to import many prohibited goods, so it is better to immediately abandon the attempt to bring them across the border.
How to avoid problems when shopping abroad?
If you plan to regularly order various goods from China, America, Europe or any other countries, then in order to avoid problems with their delivery, it is best to use the services of logistics companies. One of the largest in Russia is SPSR, which operates not only throughout the country, but also far beyond its borders. Thus, if your shipment is delayed at the customs clearance point, "SPSR-Express" will solve all the problems for you, provided that you have used the services of this courier service.
What services does SPSR provide?
The SPSR-Express company has become one of the national leaders in the field of cargo delivery in Russia and abroad. Most customers choose it because of the wide range of services that the carrier provides to its customers.
Among them are the following:
- fast delivery of parcels in Russia and abroad;
- postal transportation;
- courier services;
- package of parcels;
- storage of goods;
- notification of customers about the status of delivery;
- the ability to track the parcel online;
- delivery of goods to the address at a convenient time for the client;
- transportation of goods "from door to door".
The company works with both private and legal entities. If, however, the shipment is delayed at the customs clearance point, SPSR will notify the customer of the problem and help in solving it.
"SPSR-Express": delivery in the shortest possible time
Most consumers note the efficiency of the work of the company "SPSR-Express" and very fast delivery, regardless of the region of the country. The time that the parcel will be in transit may vary. It depends on the company or online store in which the goods were ordered, as well as on its remoteness from Russia. Within the country, the delivery time takes no more than two days, and if the parcel comes from abroad, you will have to wait about a week. However, if you compare its speed with other companies, then this courier service is indeed one of the fastest in Russia.
Convenient notification system
The company "SPSR-Express" is very popular among many shopaholics who prefer to shop online, also due to high-quality service. Clients receive SMS notifications about the status of their orders, and if there are any problems at the border, your order will be assigned the status: “Departure delayed at the customs clearance point”, which you will be instantly notified about.
Safety
Every person who ordered an expensive item in a foreign online store wants to receive it safe and sound, as well as in the shortest possible time. If the shipment is delayed at the customs clearance point, "SPSR" will resolve the issue very quickly, as the company takes its duties very responsibly, as evidenced by consumer reviews. According to customers, all parcels arrive on time, and there are never any problems with their safety. Not only the product itself is intact, but also its packaging.
Cargo tracking
The ability to track the location of a package is a very convenient service that any self-respecting company providing logistics services should provide. "SPSR-Express", being a national leader, provides its customers with such an opportunity. Having access to the Internet, you can always look at the order number on the company's website, where your cargo is currently located. If your shipment is delayed at customs, SPSR will update this information and you will be notified in time. Also, after the cargo arrives at the post office specified by the client, an SMS notification arrives informing that it is possible to receive the parcel. It is worth noting that due to some system failures, there may be delays in timely updating of information, but such situations are extremely rare.
Cost of services
The cost of logistics services has always been of great importance for consumers when choosing one or another courier delivery service. Especially the price issue has become very relevant in recent years. This is due to the fact that due to the devaluation of the ruble, there was a significant increase in the price of all groups of goods when purchased in the national currency. Therefore, each person tries to save on everything that is possible. In particular, this applies to the cost of shipping goods from the seller to the buyer.
As for the cost of the services of the SPSR-Express company, although they cannot be called the cheapest, they are nonetheless one of the most attractive on the market. Today, for example, many people order smartphones in foreign stores. When ordering through a logistics company, they will cost significantly less, including delivery, compared to a regular postal service. If the shipment is delayed at the customs clearance point, and LeEco smartphones, for example, or products from another manufacturer did not pass the test, the logistics company will immediately notify the recipient.
Thus, given the relatively low prices, high-quality service, fast delivery and a convenient order status notification system, it makes sense to buy goods in foreign online stores and deliver them to Russia through the SPSR company. In this case, consumers receive a full guarantee of the safety of the parcel on the way, and also minimize the associated hassle associated with delivery and customs clearance.
I didn’t think that someday I would have to write a review about the delivery company, but these comrades were able to bring me.
In all the years of receiving parcels, I have never met such infernal unprofessionalism!
I placed an order on iherb on 02/09, chose a new SPSR office for me as a delivery person (I didn’t read the reviews, my mistake) and prepared to wait a week or ten days, as was the case with Boxberry.
But it was not there! At first I saw a status that was wild for me: "Departure delayed at the customs clearance point" (09/09), of course, no one answered my written request to comment on this status.
After waiting 10 (!) days, I called the ungodly office and asked: where is my parcel? The wonderful woman Elena said that the package was in Moscow - and that's all she sees. You might think I can't read, and I don't see exactly the same thing.
I wrote a letter to the quality control service - and below is just a brilliant answer from an anonymous person (it must be a shame to work in SPSR):
After that, I realized what substance I had gotten into, and turned to iHerb itself, because it was they who threw this very substance on me. Eicherb regretted and sympathized with me many times, but he could not help me in any way.
Today, dear readers, 23/09, my patience ran out, and I requested a refund of the cost of the order, and received a response from iHerb:
That is, the wonderful office of the SPSR, burning in tax institutions and forever paying fines to partners, after 11 days finally woke up and admitted that she had "lost" my parcel, but she was obviously too shy to tell me about it ...
With a shudder of my heart, I am waiting for 27/09, because I have no idea how else these ... and ... and ... will be able to "please" me.
With all my heart I do not advise you to contact them, there is a wonderful Boxberry, there is DHL, there is even the Russian Post - really, choose anyone, but not these laymen.
Greetings!
For some time now, this SMS message began to come to citizens who ordered something via the Internet from abroad and are waiting for their package. Moreover, this SMS notification does not come for all parcels, and a pattern in this part has not been identified.
The text of the SMS is composed in such a way that it can cause not only questions, but also serious concerns. Whether the parcel was detained at customs, whether it threatens with additional charges or something else.
These and other questions will be answered in detail by this material.
What a strange SMS from customs and a RussianPost subscriber
In fact, this SMS message is generated by the Russian Post service and has no direct relation to the customs itself. If you have concerns about the fact that the parcel is detained at customs and it takes time to clear it and, possibly, additional charges, then you can immediately discard these thoughts. If your order does not exceed one thousand euros, then there can be no question of any additional customs charges, at least for now. It is possible that in 2018 they will lower this threshold (this is being discussed in the government), but at the moment it is unchanged - 1000 euros.
You may also have a question, why exactly at this stage SMS comes, and at the subsequent ones (intermediate points, sorting center, etc.) there are none?
The logic in Russian Post is as follows: your package has been imported (arrived at the customs clearance point), i.e. she did not arrive on the territory of the Russian Federation, take this fact into account and watch from time to time the movement of the parcel by the track number (), expect notifications in the mailbox, etc. In other words, be ready.
I really hope that this material dispelled all your doubts and gave you peace of mind regarding your earlier fears due to an SMS message from the Russian Post mentioning the customs service.
Do not forget that there are comments on the site where you can clarify the necessary information for yourself.
And finally, I wish you successful receipt of all your parcels!
