The shipment was delayed at the customs clearance point spsr. "spsr express" - courier delivery service - "the worst delivery in the world!". Customs points and places of customs clearance
Today, many of us at least once in our lives used the services of foreign online stores and ordered the delivery of goods through various postal services. Any product purchased in a foreign online store, as well as a package from relatives living in another country, undergoes high-quality customs control. As practice shows, not in all cases the cargo passes the customs check without any problems. Very often he is detained by customs officers. Therefore, quite a few people are interested in the question of what to do if the shipment is delayed at the customs clearance point.
general information
Any private or commercial cargo that is imported into the territory of the Russian Federation from any other country is subject to customs control. And everything would be fine, but very often it happens that the parcel is delayed at the border. In this case, many fall into despair, believing that the cargo is lost forever. However, if the parcel does not contain any prohibited goods provided for by law, then it is possible to receive your cargo.
Reasons for the delay of cargo by the customs service
So, let's imagine that you ordered some product in a foreign online store, but received a notification that the shipment was delayed at the customs clearance point. What does it mean? Everything is very simple: you will not be able to receive the parcel.
This may happen for the following reasons:
- if the cargo is imported into the country without making a declaration and paying customs duties, then it may be delayed if the value of the parcel exceeds 1,500 euros;
- the total weight of the parcel exceeds 50 kg;
- the parcel consists of a large number of goods of the same group;
- any goods are prohibited for import into the Russian Federation.
These are the most common reasons why a shipment is delayed at the customs clearance point. What to do in this situation? This will be discussed further.
What to do if the parcel is delayed?
Most often, this problem is faced by ordinary citizens who, in order to save money or purchase exclusive goods, prefer to make purchases in foreign online stores. Delivery can be made by regular mail or by various companies providing similar services. EMS is the largest international shipping company. All of them are very convenient, because they deliver the parcel to the post office specified by the client. When the cargo arrives at its destination, the buyer is informed about this by SMS or registered mail. In addition, if the shipment is delayed at the customs clearance point, you will also be notified about this.
If the purchased goods are delivered by regular mail, then the client does not receive any notification, and he will have to find out the fate of the parcel on his own. This takes quite a lot of time, because first you will need to go to the post office, then check the status of your order with the seller, and then submit a request to the customs service.
Contacting the customs service
After you are really sure that the shipment is delayed at the customs clearance point, you need to contact the control service.
This will require the following documents:
- An invoice from the seller confirming the purchase of the goods.
- A document confirming payment for the goods.
- The passport.
- If the parcel contains the same type of goods that were ordered not only for themselves, but also for relatives, then photocopies of their passports will be needed.
- Photos of each item included in the package.
Also in the customs service it will be necessary to fill out a special form, which lists all the goods present in the parcel, as well as their purpose. If the reason for the delay of the cargo is the excess of the cost or the weight limit, then you can pick up the cargo after paying the customs duty.
Storage periods for delayed goods
If the shipment is delayed at the customs clearance point, then the cargo is placed in storage. The maximum period is two weeks, of which the first 5 days are free, and the rest are paid by the owner of the parcel. If the cargo was delivered by airmail, then in this case the storage period is extended to 30 calendar days.
What goods are prohibited from being imported into the territory of the Russian Federation?
In order not to run into problems when sending goods, you need to know which groups of goods are prohibited from being transported across the border of our country.
These include:
- weapons and ammunition;
- narcotic substances;
- flammable and explosive substances;
- plants and animals;
- waste that poses a potential threat to the environment, as well as human life and health;
- materials promoting terrorism and containing pornography;
- alcoholic drinks;
- devices for collecting information;
- cultural heritage values;
- human organs;
- any Nazi-themed materials;
- jewelry and antiques;
- radioactive substances.
If the parcel contains any of the goods of this category, there is no doubt that a message will come stating that the shipment is delayed at the customs clearance point. How long will they be stored in this case? Any prohibited goods are subject to disposal, so they are not placed in storage. In addition, criminal liability may follow for attempting to import many prohibited goods, so it is better to immediately abandon the attempt to bring them across the border.
How to avoid problems when shopping abroad?
If you plan to regularly order various goods from China, America, Europe or any other countries, then in order to avoid problems with their delivery, it is best to use the services of logistics companies. One of the largest in Russia is SPSR, which operates not only throughout the country, but also far beyond its borders. Thus, if your shipment is delayed at the customs clearance point, "SPSR-Express" will solve all the problems for you, provided that you have used the services of this courier service.
What services does SPSR provide?
The SPSR-Express company has become one of the national leaders in the field of cargo delivery in Russia and abroad. Most customers choose it because of the wide range of services that the carrier provides to its customers.
Among them are the following:
- fast delivery of parcels in Russia and abroad;
- postal transportation;
- courier services;
- package of parcels;
- storage of goods;
- notification of customers about the status of delivery;
- the ability to track the parcel online;
- delivery of goods to the address at a convenient time for the client;
- transportation of goods "from door to door".
The company works with both private and legal entities. If, however, the shipment is delayed at the customs clearance point, SPSR will notify the customer of the problem and help in solving it.
"SPSR-Express": delivery in the shortest possible time
Most consumers note the efficiency of the work of the company "SPSR-Express" and very fast delivery, regardless of the region of the country. The time that the parcel will be in transit may vary. It depends on the company or online store in which the goods were ordered, as well as on its remoteness from Russia. Within the country, the delivery time takes no more than two days, and if the parcel comes from abroad, you will have to wait about a week. However, if you compare its speed with other companies, then this courier service is indeed one of the fastest in Russia.
Convenient notification system
The company "SPSR-Express" is very popular among many shopaholics who prefer to shop online, also due to high-quality service. Clients receive SMS notifications about the status of their orders, and if there are any problems at the border, your order will be assigned the status: “Departure delayed at the customs clearance point”, which you will be instantly notified about.
Safety
Every person who ordered an expensive item in a foreign online store wants to receive it safe and sound, as well as in the shortest possible time. If the shipment is delayed at the customs clearance point, "SPSR" will resolve the issue very quickly, as the company takes its duties very responsibly, as evidenced by consumer reviews. According to customers, all parcels arrive on time, and there are never any problems with their safety. Not only the product itself is intact, but also its packaging.
Cargo tracking
The ability to track the location of a package is a very convenient service that any self-respecting company providing logistics services should provide. "SPSR-Express", being a national leader, provides its customers with such an opportunity. Having access to the Internet, you can always look at the order number on the company's website, where your cargo is currently located. If your shipment is delayed at customs, SPSR will update this information and you will be notified in time. Also, after the cargo arrives at the post office specified by the client, an SMS notification arrives informing that it is possible to receive the parcel. It is worth noting that due to some system failures, there may be delays in timely updating of information, but such situations are extremely rare.
Cost of services
The cost of logistics services has always been of great importance for consumers when choosing one or another courier delivery service. Especially the price issue has become very relevant in recent years. This is due to the fact that due to the devaluation of the ruble, there was a significant increase in the price of all groups of goods when purchased in the national currency. Therefore, each person tries to save on everything that is possible. In particular, this applies to the cost of shipping goods from the seller to the buyer.
As for the cost of the services of the SPSR-Express company, although they cannot be called the cheapest, they are nonetheless one of the most attractive on the market. Today, for example, many people order smartphones in foreign stores. When ordering through a logistics company, they will cost significantly less, including delivery, compared to a regular postal service. If the shipment is delayed at the customs clearance point, and LeEco smartphones, for example, or products from another manufacturer did not pass the test, the logistics company will immediately notify the recipient.
Thus, given the relatively low prices, high-quality service, fast delivery and a convenient order status notification system, it makes sense to buy goods in foreign online stores and deliver them to Russia through the SPSR company. In this case, consumers receive a full guarantee of the safety of the parcel on the way, and also minimize the associated hassle associated with delivery and customs clearance.
Many people met with the customs service in their lives. After all, it is through customs that all commercial goods, parcels from abroad go to our country. But not always the cargo passes without problems. It often happens that the goods at customs are detained by employees. What to do if the cargo was delayed, how to “win back” your package?
All goods, parcels, commercial cargoes, before entering, undergo preliminary control and inspection at the Federal Customs Service, in other words, customs or the border. But quite often people are faced with a situation of cargo delays at the initiative of service employees. If the shipment is delayed, this does not mean that it cannot be received. It is quite possible to pick it up if there are no goods and products prohibited for import in the cargo. The main thing is to be patient and find out the reason for the cargo delay.
What to do when the cargo is detained?
Often, delays are encountered by individuals who order goods for their personal use from different countries, including China. Their transportation is carried out by various services and organizations. The most famous is EMS. It differs from regular mail in that with the arrival of the parcel at the post office at the address of departure, the customer receives a notification letter or SMS on a mobile phone that the parcel has been delivered, and the customer can pick it up.
If the parcel was sent via this delivery channel, then the situation is somewhat simplified. The customer will receive a delay email. If the parcel was sent by regular mail, then the customer himself will have to find out where it went. It takes a lot of time, because initially you need to visit the post office, then contact the sender, apply to customs to find out the delay in the cargo.
If the cargo was sent using systems such as Regular Air Mai or EMS or regular mail, then you can check whether it is delayed by the following. When accessing this site, you will need to enter the number of the declaration and parcel. If “transferred to customs” is displayed, then you should call the company to confirm the delay and go to the customs service.
After it turned out that the cargo was indeed delayed, and not on the road, it is worth visiting the customs service in your city.
When you go to the customs service, you need to have the following documents with you:
- An invoice from a store proving that the purchase was made at that store.
- An extract or form from the bank confirming payment for the ordered goods.
- Civil passport (original and copy).
- Copies of civil passports of relatives. They are required only if the shipment was delayed due to the presence of the same type of goods. The customs service will need to explain that these goods were purchased for friends, relatives, acquaintances, etc.
- A photo of the goods that are in the parcel.
After presenting all these documents, you will need to fill out an explanatory form, which describes in detail the name and purpose of all the goods that are in the parcel.
If the goods were delayed due to exceeding the weight limit and the total value, then you will need to pay a duty on it. The amount of the duty directly depends on the estimated value of the transported goods and the country. The customer is obliged to pay 30 percent of the amount exceeding the limit if the goods came from China. But it should be borne in mind that the cost of one kilogram of goods cannot be less than 4 euros.
Customs held up a package from China.
If the goods, for example, came from the United States of America, then the amount of duty will range from 10 to 30 percent, depending on the goods that are in the package.Customs duties are paid in banks with a TIN code (citizen identification code) and a passport. After payment, a receipt is issued to the person. By providing a receipt at the customs service, a person will be able to pick up his parcel.
However, before the parcel is returned, it is opened by customs officers for additional verification. The customer must check the availability of all goods according to the declaration.
Storage periods for delayed goods
According to the current legislation, the goods can be missed in the customs service for no more than 14 days from the date of notification of the potential owner of the parcel. It is worth considering that the first five days are free. But for the next days of storage you will have to pay. If the parcel was sent by airmail, then the storage period increases to 30 days.
Customs Code of the Customs Union), to the territory of Russia (if the goods are not coming from the countries - members of the Customs Union) - at checkpoints across the State Border of the Russian Federation. Such checkpoints are by default the same for all types of goods (including consolidated, dangerous, containerized cargo, etc.)
- The Government of the Russian Federation has the right to establish special checkpoints for certain categories of goods (part 1 of article 193 of the Federal Law No. 311, paragraph 1 of article 156 of the Customs Code of the Customs Union)
- The Government of the Russian Federation has the right to establish cases when goods must arrive in places other than those declared as checkpoints across the State Border of the Russian Federation (part 1 of article 193 of the Federal Law No. 311, paragraph 1 of article 156 of the Customs Code of the Customs Union) - a list of such places should be sent to the Customs Union Commission
- the place of crossing the customs (State) border may not coincide with the place of arrival of the goods, and then the goods must be delivered here.
Customs points and places of customs clearance
Russia. — Internal. Customs posts located not on the border, but in other regions and cities with developed foreign economic relations and a high volume of goods flow. Customs at the capital's airports Domodedovo, Vnukovo and Sheremetyevo are directly subordinate to the Federal Customs Service of the Russian Federation. Territorial customs administrations are represented by 143 customs offices, which are subordinate to 692 customs posts.
Central Customs Administration (includes 18 constituent entities of the Russian Federation, on the territory of which 18 customs houses are located) Belgorod, Bryansk, Vladimir, Voronezh, Ivanov, Kaluga, Kostroma, Kursk, Lipetsk, Odintsovo, Oryol, Ryazan, Smolensk, Tambov, Tver, Tula, Yaroslavl, Zelenograd, Noginsk, Shchelkovo, Podolsk, Central excise, Moscow East, Moscow South, Moscow West, Moscow North.
The shipment arrived at the customs clearance point in Russia - what kind of SMS
Customs authorities work on the basis of MMPO. In order to check the huge volume of all arrived shipments in time, customs works around the clock. Each customs representative is assigned two postal operators to assist. Held by Customs Parcel is being held by Customs to further determine the destination of the mail.
If the customs value of goods in international parcels during the month exceeds 1000 euros or the total weight is more than 31 kg, it is necessary to pay customs taxes in the amount of 30% of the value of the goods. In the absence of information about the goods in the international postal item or the information does not correspond to reality, the time for registration increases. Customs inspection is carried out and the necessary documents are drawn up based on the results.
Customs clearance
Such postal items, after customs clearance, are sent by places of international postal exchange to the post office serving the address of the recipient. Customs duties and taxes in relation to MPO are not paid if the value of such goods sent within one week to the address of one recipient does not exceed 10 thousand rubles. rubles. Customs clearance of goods sent in international postal items is carried out at the places of international postal exchange on a priority basis and as soon as possible, which cannot exceed three days. Declaration by filing a separate customs declaration is required if: 1. the value of goods imported into the customs territory Russian Federation of goods exceeds 10 thousand rubles within one week to one recipient.
Customs clearance of international mail
Attention
Our specialists of the logistics department have many years of practical experience working with a large number of customs posts of the Russian Federation and know all the nuances of customs clearance of goods from China. Our work is narrowly focused on doing business with China, and our reputation is extremely important to us. We take all necessary measures in a timely manner and promptly respond to changes in order to avoid problematic situations during the customs clearance procedure.
We offer you the service of customs clearance and delivery from China "From door to door". Large volumes of products imported by us from China made it possible to achieve favorable prices for our customers for transportation by sea, rail, road and air cargo from China. We carry out customs clearance not only in the federal customs authorities at Moscow airports and through "border posts", but also customs clearance in the internal (regional) customs authorities at the place of delivery of the cargo.
Point of customs clearance
Customs clearance is the most commonly used term in relation to the customs clearance of goods imported into Russia, that is, imported goods. Customs clearance of cargo can be carried out either by the owner of the goods directly, or by his customs representative - a broker. Due to the complexity and ambiguity in the legal field of the legislation of the Russian Federation, in the absolute majority of cases, the customer turns to the help of professionals - customs brokers, who act on his behalf on the basis of an agreement.
In this case, the broker represents the interests of the customer at customs points and takes over the customs clearance of the cargo. Customs clearance of goods is a slang synonym for the term customs clearance. The technology of customs clearance of goods depends on:
- Type of goods.
For example, perishable food and animals undergo an expedited customs clearance procedure. - Type of transport.
The shipment was delayed at the customs clearance point: what to do?
The exception is goods intended for personal, family, household and other needs not related to the implementation of entrepreneurial activities, which are sent to individuals; 2. the export of goods from the customs territory of the Russian Federation must be confirmed by the sender of goods to the customs and (or) tax authorities; 3. Goods imported into the customs territory of the Russian Federation are intended to be placed under a customs regime that does not provide for the release of goods for free circulation. If the goods sent to the IGO to individuals intended for their personal use are subject to customs duties, the customs officer fills in a customs receipt order indicating the customs value, as well as the weight of the goods sent to the IGO.
Contacting the customs service Once you are really sure that the shipment is delayed at the customs clearance point, you need to contact the control service. This will require the following documents:
- An invoice from the seller confirming the purchase of the goods.
- A document confirming payment for the goods.
- The passport.
- If the parcel contains the same type of goods that were ordered not only for themselves, but also for relatives, then photocopies of their passports will be needed.
- Photos of each item included in the package.
Also in the customs service it will be necessary to fill out a special form, which lists all the goods present in the parcel, as well as their purpose. If the reason for the delay of the cargo is the excess of the cost or the weight limit, then you can pick up the cargo after paying the customs duty.
Where is the point of customs clearance in Russia
Additional licenses, permits and certificates (if your cargo is included in the list of restrictions on the import of goods).
- 7. Certificate of origin of goods (guaranteed relief of the customs burden in case of origin of goods in a member country of the customs union with the Russian Federation).
- 8. Documents confirming the settlement between the seller and the buyer of the goods. 9.
- 10. Documents confirming the customs value of the goods.
Documents confirming the costs of transportation and insurance of goods.
Other documents are provided by the buyer if requested by the customs authorities of the Russian Federation. Russian Customs Rules To move goods across the border, the Russian customs authorities use the universal method of classifying goods TN VED, which literally means the commodity nomenclature of foreign economic activity.
I didn’t think that someday I would have to write a review about the delivery company, but these comrades were able to bring me.
In all the years of receiving parcels, I have never met such infernal unprofessionalism!
I placed an order on iherb on 02/09, chose a new SPSR office for me as a delivery person (I didn’t read the reviews, my mistake) and prepared to wait a week or ten days, as was the case with Boxberry.
But it was not there! At first I saw a status that was wild for me: "Departure delayed at the customs clearance point" (09/09), of course, no one answered my written request to comment on this status.
After waiting 10 (!) days, I called the ungodly office and asked: where is my parcel? The wonderful woman Elena said that the package was in Moscow - and that's all she sees. You might think I can't read, and I don't see exactly the same thing.
I wrote a letter to the quality control service - and below is just a brilliant answer from an anonymous person (it must be a shame to work in SPSR):
After that, I realized what substance I had gotten into, and turned to iHerb itself, because it was they who threw this very substance on me. Eicherb regretted and sympathized with me many times, but he could not help me in any way.
Today, dear readers, 23/09, my patience ran out, and I requested a refund of the cost of the order, and received a response from iHerb:
That is, the wonderful office of the SPSR, burning in tax institutions and forever paying fines to partners, after 11 days finally woke up and admitted that she had "lost" my parcel, but she was obviously too shy to tell me about it ...
With a shudder of my heart, I am waiting for 27/09, because I have no idea how else these ... and ... and ... will be able to "please" me.
With all my heart I do not advise you to contact them, there is a wonderful Boxberry, there is DHL, there is even the Russian Post - really, choose anyone, but not these laymen.
Siberian Customs Administration (includes 16 subjects with 19 customs) Irkutsk, Bratsk, Volgograd, Krasnoyarsk, Buryat, Naushkin, Tyvin, Khakass, Chita, Trans-Baikal, Kemerovo, Altai, Novosibirsk, Tolmachevsk, Omsk, Gorno-Altai, Tomsk. Volga Customs Administration (includes 15 subjects with 17 customs) Samara, Togliatti, Kirov, Nizhny Novgorod, Penza, Mari, Mordovskaya, Saratov, Ulyanovsk, Chuvash, Kalmyk, Tatarstan, Bashkortostan, Orenburg, Orsk, Perm, Udmurt. Far Eastern Customs Administration (includes 10 entities with 16 customs) Blagoveshchensk, Birobidzhansk, Kamchatka, Magadan, Vladivostok, Nakhodkinsk, Ussuriysk, Grodekovsk, Khasan, Yakutsk, Sakhalin, Khabarovsk, Amur, Vaninsk, Chukotsk.
Customs points and places of customs clearance
The procedure has its own nuances depending on the transportation by sea, rail, air or road.
- Face categories. The procedure for registering goods belonging to individuals, legal entities or foreigners differs.
- Way of moving. Basically, this item is reflected in the simplified scheme for customs clearance of postal items.
Documents for customs clearance of cargo The list of documents required for customs clearance of cargo in the implementation of international cargo transportation depends in each case on the purpose of importation of goods, the conditions of transportation, the form of payment between partners, the selected customs regime and the selected product code according to the TN VED.
Experienced brokers will help you draw up the minimum sufficient list of documents in each case.
The shipment arrived at the customs clearance point in Russia - what kind of SMS
If instead of a number a sentence pops up consisting of several words, the meaning of which can be found out by contacting any translator online for help, it means that the parcel has not yet arrived in the country of destination. In this case, you should wait a few days and make a request again. 6 Upon receipt of the tracking code, rewrite it. A week later, go to the official website of the Russian Post, to the service Tracking Postal Items.
Enter a thirteen-digit number and click the "Find" button. In the window that opens, detailed information will appear indicating the date and time, as well as the name of the points through which the parcel passed. 7 In case of detection of the loss of the expected departure, i.e. leaving it from one destination and not arriving at another for a long period of time, contact any post office communication.
Customs clearance
Take with you your passport, a clear copy of the postal receipt and a pre-filled application, a sample of which can be downloaded from the official Russian Post website or taken at the post office itself. Check with the postal employee the terms for considering the application and take a coupon confirming the fact of its submission. 8 Periodically find out information about the stage at which the application is being considered and what measures are being taken to search for the parcel. If it is found and a mail notification is received, pick up the found item within ten days.
Please note Depending on the type of shipment, the time for receiving the parcel may be different and range from one to one and a half months. The allowable weight of an international parcel is 20 kg.
Customs clearance of international mail
Reasons for the delay of cargo by the customs service So, let's imagine that you ordered some goods in a foreign online store, but received a notification that the shipment was delayed at the customs clearance point. What does it mean? Everything is very simple: you will not be able to receive the parcel. This may happen for the following reasons:
- if the cargo is imported into the country without making a declaration and paying customs duties, then it may be delayed if the value of the parcel exceeds 1,500 euros;
- the total weight of the parcel exceeds 50 kg;
- the parcel consists of a large number of goods of the same group;
- any goods are prohibited for import into the Russian Federation.
These are the most common reasons why a shipment is delayed at the customs clearance point.
What to do in this situation? This will be discussed further.
Point of customs clearance
You will need
- - a copy of the receipt for sending the parcel;
- — identification number of the shipment;
- - the passport;
- - the Internet;
- - an application form for the loss of an international postal item;
- - Postal office.
Instruction 1 Ask the sender of the parcel for the exact date and the individual tracking code assigned to the shipped shipment by calling or e-mail. Ask to send to your e-mail a scanned version of the postal receipt with clearly readable information on it, which will allow you to receive reliable data on the location of the parcel in the future and find it. 2 After receiving the tracking code, pay attention to its content. It consists of twelve consecutive digits without spaces.
Start tracking the movement of the shipment after two or three days from the date of its departure.
The shipment was delayed at the customs clearance point: what to do?
Calculation of the cost of customs clearance quickly calculate the cost
- Rules for customs clearance of goods
- Delivery and customs clearance of cargo
Calculation of the cost of cargo delivery online Sending cargo from: Delivery of cargo to: Container: 20NS40NS Enter the parameters of the cargo: Length, m Width, m Height, m Volume, m Weight, kg Oversized cargo Required Railway Add Additional services: Urgent pickup of cargo Requires pickling cargo Insurance is required for the amount of $ Dollars / Euro Calculate the cost Company news All news Terms of customs clearance of goods If you need services of customs clearance of goods, the first thing that will interest you is the terms of customs declaration. It should be noted that the terms of customs clearance are not regulated by the customs code.
Attention
Cargo tracking The ability to track the location of a package is a very convenient service that any self-respecting company providing logistics services should provide. SPSR-Express, being a national leader, provides its customers with such an opportunity. Having access to the Internet, you can always look at the order number on the company's website, where your cargo is currently located. If your shipment is delayed at customs, SPSR will update this information and you will be notified in time.
Also, after the cargo arrives at the post office specified by the client, an SMS notification arrives informing that it is possible to receive the parcel. It is worth noting that due to some system failures, there may be delays in timely updating of information, but such situations are extremely rare.
Where is the point of customs clearance in Russia
Today, many of us at least once in our lives used the services of foreign online stores and ordered the delivery of goods through various postal services. Any product purchased in a foreign online store, as well as a package from relatives living in another country, undergoes high-quality customs control. As practice shows, not in all cases the cargo passes the customs check without any problems.
Very often he is detained by customs officers. Therefore, quite a few people are interested in the question of what to do if the shipment is delayed at the customs clearance point. General Information Any private or commercial cargo imported into the territory of the Russian Federation from any other country is subject to customs control. And everything would be fine, but very often it happens that the parcel is delayed at the border.
