Unsuccessful aliexpress delivery. Delivery failed Aliexpress: what to do when non-standard package statuses appear. Video: How to track a parcel from Aliexpress? Statuses of a parcel from China
Every day more and more new customers come for goods on Aliexpress. And this is not surprising, because here most of the items have free shipping and discounts are provided on already inexpensive goods. Only a long delivery can alert, because during this period anything can happen with the order. A lot of questions when tracking a parcel causes a status "Delivery failed". Although the product seems to have come a long way. Let's take a look at what this means.
Delivery failed on Aliexpress - what does this mean?
Status - "Delivery failed"
If a product with Aliexpress has already come a long way and suddenly you saw the status "Delivery failed", then this can happen for various reasons:
- For example, you ordered a product with delivery by courier. He contacts you in advance and agrees on the place of receipt. If he cannot get through to you for some reason, then he can mark it as "Delivery failed." As soon as you see this status, then immediately call the courier or the delivery service to solve the problem and pick up the package.
- This status also appears if the courier did not manage to deliver the goods to you at the designated time or you were not at the meeting point.
- In the event that the order has arrived at your post office, then the postmen must notify you of this. But it is not always possible to pick up the parcel immediately, and therefore postmen can set the status of unsuccessful delivery.
- Another possible reason is an invalid address. For example, the wrong apartment is indicated. In this case, the package will go to one of your neighbors.
In any case, if you get a status "Delivery failed", so don't panic. This already indicates that the goods have come to you, but for some reason you have not yet been able to receive them.
Video: Aliexpress package delivery failed
Many users are beginning to actively track the movement of the package using a variety of resources. After all, the order still comes from a distant country, and it is important to know where in the world it is now. There are cases when, during monitoring, the user may encounter the "Attempted delivery" status. Let us consider in more detail what kind of status it is and whether it is worth worrying about when you see it.
- This status may also have other names in Russian (“Unsuccessful delivery attempt”, “Failed to deliver”, “Delivery failed” and others similar in meaning). Below is a complete list of statuses in English:
- On the site itself, the status might look like this:
- If you track the package on some resource (for example, Track24 was chosen), then the status may look like this:
This status does not bode well. It means that the parcel has already arrived in the city and is at the office or in the courier, but for some reason they could not deliver it to you.
Reasons why the status of an attempted delivery with Aliexpress may be displayed
- One of the main reasons is that the parcel arrived very late at the office and the postal employees simply do not have time to notify you. For example, the post office is open until 19:00. They received the package at 6:30 pm. They need to put down the status of the order. Therefore, they may indicate that supposedly today you did not pick up your order.
- The second common reason is that the courier does not have time to come to you to give the parcel and therefore he can set such a status. Or the courier still managed to get to the address indicated on the parcel, but no one was at home. Another option - the courier could not contact you by phone.
- Another reason could be an incorrectly specified address. For example, you could make a mistake in the apartment number. In this case, a notice of the arrival of the parcel will be thrown into another mailbox. Until you independently track and find out that the parcel is already in the mail, the status of the delivery attempt will be added to the order daily.
- There are also other reasons why such a status may be displayed (unscrupulous postal employees are simply too lazy to take the notice to you, there was a program failure, etc.)
What to do if you see the status of an attempt to deliver an order from Aliexpress
In no case do not panic and do not sound the alarm. Seeing this status late at night, go to bed and do something the next day.
- If your parcel is to be delivered by a courier, then call him back and arrange a meeting. Or call the company where the courier works and ask to be connected to him.
- If the parcel was delivered to a regular post office, then call back and check if the order is already in the mail and just go and pick it up.
- Please double-check the delivery address specified in the order. If there is a mistake in the name of the street, house / apartment number, then drop by the post office with your passport. The package will be sent to you with ease.
It’s worth worrying about the package when no statuses are displayed on it at all. This means that the seller gave you the wrong track code and it is impossible to find out where your order is now.
The "Delivery Attempted" status is not as scary as it seems. You can be calm, as your package has safely reached your city and you will be able to pick it up soon.
Happy shopping everyone!
Many buyers began to face a notification from the trading platform that that it was not possible to deliver the parcel from Aliexpress. The alert was added to the system quite recently, and therefore it provokes confusion, as well as panic among buyers.
The notification most often comes the next day after notification or a call from the post office (courier service) about the need to pick up the parcel. The buyer also receives the message “Failed to deliver the parcel with Aliexpress” when the courier was unable to contact the recipient, and therefore the scheduled delivery did not take place.
What does it mean delivery failed on Aliexpress
The notification means that the first attempt to deliver the goods with Aliexpress was unsuccessful. Typically, postal and courier services will again attempt to contact the recipient to deliver the goods.
Also, the buyer can independently contact the company delivering the order to agree on the details of the delivery process.
Another reason why the system may send a notification “Delivery failed” is the error of the operator of the postal or courier service, when he inadvertently assigns this status to the parcel.
To find out the true reason for the message, you first need to contact the postal service. No one else will be able to provide an exhaustive answer to the question of what it means it was not possible to deliver the package from Aliexpress.
You should contact the postal service for clarification immediately after receiving the appropriate notification. It is important to understand that by ignoring the problem, you can lose the package.
If you encounter the above problem, don't panic! “Delivery failed” does not mean that the order has been or is about to be sent back to the seller.
The Aliexpress Buyer Protection program, together with the Escrow payment processing service, is designed to protect the interests of the buyer of the Aliexpress site, which largely repeats the eBay buyer protection scheme. And the buyers of this auction, who are familiar with the dispute procedure, can draw many analogies. Although it should be noted that Aliexpress Buyer Protection is more flexible and provides more opportunities to get your money back than eBay Buyer Protection. The main element of the scheme is the Escrow service. It is they who protect your money until you yourself confirm receipt of the order on time and are completely satisfied with the quality of the goods. To solve all the problems with the order and its delivery, there is a concept - a dispute (dispute), which is the main tool for resolving various unpleasant situations that arise during the transaction between you and the seller. You can open disputes without any restrictions. There are no sanctions for their frequent opening by the Aliexpress administration (an account can be closed on eBay).
Some unscrupulous sellers or outright scammers (and there are some here) may ask you to close the deal by confirming the receipt of the package before actually receiving it - this is a scam, under no circumstances do this! If you follow the lead of such dealers, then after confirming the receipt of the order, the money paid will be transferred to the seller and the chance to receive your order will tend to zero. Aliexpress Buyer Protection protection, after confirmation, immediately ceases to operate.
Dispute
Screenshot from Aliexpress.com
The next step is very important, and the result of the dispute depends largely on the completeness and accuracy of entering data at this stage. You will have a form that you need to fill out. It consists of two points - choosing a reason for the dispute and choosing a solution that satisfies you.
Screenshot from Aliexpress.com
1. Select the reason why you want to open a dispute. Here it is necessary to indicate whether the goods were received, problems arose after they were received (marriage, non-compliance with the description, incompleteness, damage, counterfeit, etc.) or the order has not yet been received by ticking the corresponding item.
1.1 Order not yet received Did you receive your goods? no.
If item not yet received, then you will be prompted to select or indicate your reason for which the order was not delivered. Most often, this reason for the dispute is chosen when the delivery time is exceeded or in case of problems with sending the goods by the seller, providing a false tracking number. Here are some of the most common reasons to choose from:
Problems with transportation
- delivery delay, when using the tracking number we observe significant delays in the course of delivery (a long delay at the last stage of delivery) and there are suspicions about the loss of the package.
- The shipping company returned the package to the seller. There may be several reasons for this - indicating an incorrect address, exceeding the investment value limits for the recipient's country in the case of courier services, an attempt to send prohibited goods.
- No tracking information provided. Most often, sellers provide tracking numbers that have a non-standard appearance or do not follow the structure according to the standards of the UPU postal union. But remember that this is not yet a reason to panic, the seller may have chosen a non-standard shipping method. Read more in our article on non-standard shipping methods.
Problems at customs
- An order can be delayed both at Chinese and at your customs for a variety of reasons. This may be an excess of duty-free limits, an attempt to transport prohibited items.
Other reasons
- The order was sent to the wrong address. This may be the fault of the seller, your mistake in providing the address, or problems on the side of the transport company.
Screenshot from Aliexpress.com
1.2 The next and most common reason for opening a dispute is to receive a low-quality product that does not match the sales description. In most cases, this is due to the general level of quality of Chinese things at very low prices, which so attract naive customers from all over the world. If you encounter this problem, then do the following - select the item Did you receive your goods? Yes and choose the exact reason.
Product does not meet the description
- Other materials were used, wrong color, size, functionality, etc.
- Doesn't work properly or doesn't work at all.
- Low quality.
- A counterfeit product (yes, the Chinese even counterfeit the products of their well-known manufacturers, not to mention well-known Western brands). They will ask you to destroy the goods.
Quantity of goods in the order
- The number of goods in the parcel is less than what was ordered
- Received an empty package. This may be the fault of not only the seller, but also the postal staff. Therefore, you should check the parcels before receiving.
Damage
- Parcel or attachments received damaged.
Transport problems
- A common occurrence is when, instead of expedited and more expensive delivery, the seller sends in a cheap way. This is 100% the fault of the seller, who must compensate for all costs.
Screenshot from Aliexpress.com
2. In the second part of the form, you will be asked to choose a solution that would fully satisfy your requirements.
2.1 First, choose the amount to be reimbursed Refund. Choose a refund according to the situation.
- Full refund- full refund of money spent.
- Partial Refund- Partial refund. If you select this item and receive a partial refund, the possibility of re-opening the dispute becomes impossible.
2.2 Secondly, indicate your consent to the return of the goods or refusal to return. Please note that the return is paid by the buyer and the cost of shipping may be more than the cost of the purchase itself.
2.3 Thirdly, in a special form, describe all your complaints about the quality of the goods or delivery, claims for reimbursement and any other information that is important in this case. All text should be written in English, clearly and easily understood. It is also highly recommended to attach detailed photo / video documents to confirm your words about a low-quality product. To do this, press the button Add attachments and indicate links to photo / video files on your computer. The size of each file should not exceed 2 MB.
After entering all the data in the dispute form, you must click the button Submit and the dispute will be officially opened. All conditions and history of maintenance are summarized in a special form: Dispute Detail.
Starting from this moment, the seller must study the terms of the dispute and confirm his participation in solving the problem. He is given 5 days to do this, and if during this period the seller did not make contact, then the dispute is automatically closed in your favor.
The buyer during the entire dispute can change the terms of the dispute - Modify or close the dispute - Cancel Dispute, for whatever reasons.
Screenshot from Aliexpress.com
The progress of the dispute can be tracked in your personal account on Aliexpress in the Transaction/ Refunds & Disputes section.
Screenshot from Aliexpress.com
In the process of conducting a dispute, you must, together with the seller, come to a “same denominator” and get a solution that satisfies both. If the seller agrees with all your arguments and conditions, then you will receive a full refund of your funds. You will be notified of this via email. Refunds are processed within 7-10 business days.
Screenshot from Aliexpress.com
In cases where the seller does not agree with the terms and rejects the requirements for the return / exchange of goods - Supplier Denied Refund Request, You can do the following:
- Change the terms of the dispute Modify Dispute Details to those who are more loyal to the seller, since you should not forget that not only he can be to blame for the current situation, but you, for example, ordering a Moncler down jacket for $50 and “unexpectedly” get a thin, poorly tailored jacket.
- Convert dispute to claim Claim. To do this, press the button Escalate Dispute on the dispute management page and confirm our consent to Aliexpress making an arbitration decision.
In doing so, you will have to provide additional evidence of your case, depending on the situation, and write a new message to the complaints team. In the event that evidence from the buyer's side was not provided within 7 days, a positive decision will be made in favor of the seller.
Complaints are resolved by the complaints team Complaint Team and always consists of offering a full or partial refund. The decision made is always final.
The claim, like the dispute, can be closed - Cancel Complaint until the decision of the administration of Aliexpress. Only here you should indicate the reason why you decided to withdraw the claim. For example, receiving a package after opening a claim or receiving a refund from the seller.
