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What is the delivery status. The meaning of the parcel statuses. Postal statuses when tracking shipments from abroad

Statuses in Aliexpress are information about the stage at which your order or package is. It is necessary to distinguish between statuses order(waiting for payment, checking payment, processing order) and statuses parcels(the parcel arrived at the sorting point, left the customs, export, import). The order status is assigned to the order by the site itself and information about it can be seen in the order information. The status of the parcel is assigned at the post office and customs and tracked on specialized sites.

We will look at both types of statuses and figure out what they mean.

Aliexpress order statuses

This status is assigned to the order immediately after pressing the Place Order button - until the moment of payment. The time given to the buyer to pay for the order is indicated below in the form of a countdown timer. If the order is not paid within this time, it will automatically close and change to the Closed status.

Your payment is being verified– Aliexpress checks your payment.

Immediately after paying for the order, the payment is sent for verification by the site, and the status of the order changes to Your payment is being verified. Verification of payment usually takes 24 hours, after which it is time for the seller to send the order

– The seller is processing your order

Order status changes to The supplier is processing your order. The time for sending the order is set personally by the seller and is indicated on the product description page. In the order, the time allotted for sending is indicated in the form of a countdown timer. If the order is not shipped within the specified time, Aliexpress will cancel the order. If the seller does not have time to send the order at the specified time, you can extend the processing time by clicking on the " Extend processing time" (Extend order processing time) below the timer. If for some reason you change your mind about placing an order, click " Request order cancellation" (Request to cancel the order), located there. You can read more detailed information about canceling an order in our article “How to cancel an order for Aliexpress”.

The seller has shipped your order - the seller has shipped your order.

The order receives this status after the order is sent and the track number is entered into the system to track it. A new countdown timer appears in the order, indicating how much time is left until the end of the Buyer Protection program on Aliexpress. Button Request to extend Purchase Protection allows you to extend the duration of the Program if, after 40 days, the order has not been delivered. Button Open Dispute allows you to open a dispute (dispute) if the arrived goods are of inadequate quality, or do not arrive at all

Status "Reception of departure from the sender" - this entry means that the postal item was only accepted at the sender's post office.

Status "Dispatch" - means that the postal item has been sent from the international postal exchange office of the place of receipt to the country of destination.

Status "Receipt of the item at the office of exchange"- this entry means that the postal item arrived on the territory of the Republic of Belarus at the international postal exchange Minsk.

Status "Placement of the shipment in the customs control zone"- from this status it follows that the postal item is included in the list for transfer to the customs authorities for passing the procedure of customs inspection or customs inspection.

Status "Record customs information about departure" - this entry means that, according to the decision of the customs inspector, this shipment was delayed for some reason. The shipment may be delayed for customs inspection, for the calculation of customs duties, to clarify the cost, to obtain additional information. If it is necessary to provide additional information on the shipment, a notification will be sent to the recipient, which will indicate what information must be provided to the customs inspector for further processing of the mail.

Status "For transfer to customs, it is necessary to clarify the data"- this entry means that during the preparation of the postal item for transfer to customs control, the fact of the absence of a customs declaration (incompletely completed) was established or there were problems with the address data of the recipient (only the surname or only the first name, surname and initials are indicated). This information is necessary for the transfer of the shipment to the customs authorities that keep records of the receipt by individuals of goods sent in international mail within a month, in an amount that does not exceed 200 euros, without paying customs duties, (Decree of the President of the Republic of Belarus dated 21.07.2014 No. 360).

When such a status appears, it is required to fill out the attached form - “Form to fill out”, otherwise the shipment will be returned to the sender. Data in the form must be entered only once, it is possible in Russian. Repeatedly entered data slows down the processing. When such postal items are issued to the addressee at the post office, an additional fee will be charged from him for correcting the address data on the item and (or) for submitting missing information in the customs declaration in accordance with the applicable rates.

Status "Entered data saved"— this status means that the data entered into the form was saved successfully.

Status "Completion of customs control" - the entry means that the customs control procedure has been completed.

The status "Sending the item to a local institution" and the status "Transferred from Minsk (200400) POPP to ... .. (ХХХХХ)"- records mean that the postal item, after processing according to the technological process, was sent from the institution of international postal exchange to XXXXX.

Status "Received at the mail processing area ... .. (ХХХХХ)"- a record means that the postal item has arrived at the postal facility.

Status "Attempted delivery" - the record means that the postal item has arrived at the postal facility, the postman has been notified of the receipt of the item for delivery to the addressee. Delivery is carried out on the day the item arrives at the postal facility or the next day (if the item arrived at the postal facility after the end of the postman's working day). If this entry appeared in relation to the parcel, then it means that a parcel was sent to the address of the recipient for home delivery or a notification was sent about the receipt of the parcel to his address.

Status "Handed" - a record means that the shipment has been received by the addressee.

Russians have recently been ordering goods from other countries more and more often, especially on popular sites such as Aliexpress, Buyincoins and Ebay. It also happens that someone has relatives or acquaintances abroad, and they send gifts or just parcels to you in Russia. Delivery of goods across the territory of our country is carried out by the Russian Post or other postal companies, and the goods are transported through the territory of the sender by local carriers. When approaching the recipient, the status of the shipment changes, which is displayed in the online parcel tracking service. In the article we will tell you what the status "export from the country of departure" and all the others mean, as well as what to do if the package is lost or "stuck" somewhere.

Through which services can you track postal items

The most common and popular service was created by the Russian Post, it is called "Russian Post. Tracking mail." There you need to enter the parcels and confirm that you are not a robot. The system will show where the package is currently located. But, unfortunately, recently on the same "Aliexpress" the numbers of departures began to be issued in such a way that it is impossible to track them through the website of the Russian Post. Instead, you can use others.

So, there are sites for tracking goods specifically from China, since there are a very large number of parcels from there now. It is called Track24 and is located on the site of the same name, there are also 17track and ALITRACK. The last 3 do not request a check for a robot, but immediately look for the location of the parcel by the entered mailing number. The 17track service also shows the approximate date of arrival at the recipient's post office.

If the goods disappeared from the tracking service or hung somewhere at one point for a long time, then it is possible that they forgot to add it to the program and you will no longer be able to track its movements until a notification arrives from the mail that the parcel has been delivered. In this case, you can write to the seller, attaching a screen from the Russian Post. Postal Tracking service or any other where the problem is shown. After the delivery period has expired, the seller, with your consent, or you yourself, can extend the delivery period or return the money for obvious reasons. Money is usually returned quickly (within 3-5 days) to the card or account from which the payment was made, although not the first time. Sometimes the seller has to write several times to get the money back, or even contact the support service, because the seller does not get in touch. It also happens that the money is returned or the goods are ordered again, and the one that was lost comes.

Preparing for shipping

This means that a package consisting of one or more items is being assembled or already completed and is being prepared for shipment. The preparation process also includes paperwork and labeling of parcels. Also at this stage, the seller checks whether the payment for the purchase has been made and passed.

"Export from the country of origin"

This is the second status that the parcel acquires during transportation, unless otherwise provided by the seller or the transport company. "Export from the country of departure" literally means export from that country. This means that the parcel has a long delivery path ahead.

The time that is given for the delivery of goods to the buyer usually begins to be counted from the status "export from the country of departure". How long to wait for a parcel is often written when placing an order: some goods arrive within 30 days, and some within 90. Therefore, you should carefully read the delivery conditions when placing and subsequent payment for the order. If the parcel is sent by your friend from another country, then the wait is much less, these usually reach 10-20 days.

Arrival in destination country

When the export from the country of origin is completed, i.e. the goods have left the country of the seller and crossed the border, the status of the parcel changes. There can be 2 options here: either the goods immediately appear in the capital's sorting center, or they will be located in the border, but already Russian city, next to the border that it crossed. One way or another, it will have the status "arrived in the territory of the Russian Federation" or "imported to the country of destination" in the tracking services.

Arrival at the sorting center

Sorting centers are huge premises in a large city, into which parcels and letters fall for their further distribution and sending to smaller points or to regional post offices. When a product is exported from the country of origin, it is already determined where it will go next, to which city, sorting center and post office.

In the sorting center, parcels are processed automatically, since it is almost impossible to process a huge number of boxes and packages manually, so it is important that the index is written correctly (the address is not read here), otherwise the parcel will go to another place.

Arrival at the point of issue

When the purchased goods have passed all the stages of transportation, it goes to the post office closest to the buyer. Within a few days, postal employees write out a receipt and bring it to the recipient in the mailbox. If the addressee does not arrive within a week, a second notice is issued. A parcel that has lain unclaimed for a month is sent back.

If a person tracked the parcel through online services and saw that it was in place, he may not wait for a notification, but come to the post office with the departure number and, calling it and presenting a passport, receive a box with the purchased goods.

If he missed all the notifications and did not follow the status for a long time, then when trying to understand where the package is, he may see the status "export from the country of departure" again, but now this country will be Russia, which means that the purchase went back. Only a dialogue with the seller will help here, he can stop the return shipment or send the goods again. But not all sellers agree to this, so if you are waiting for a package from abroad, do not rely on notifications from the post office, but check the location of the goods yourself.

At Tracking parcels with Aliexpress by the track number you can follow the entire path of the parcel from China to Russia. It is divided into several stages, each corresponds to a certain status, for example Export of international mail, released by customs. Next, we will give a translation into Russian of each status and tell you what it means.

• Status "Accepted" means that the Chinese sender (seller) brought your package to the post office. He fills in the necessary waybills and the customs declaration (forms CN 22 or CN 23). After that, the parcel is assigned a unique postal identifier - a track number (or track code). This is a special bar code that is on the receipt issued upon receipt of the postal item. The "Receive" operation shows the date and city in China where the parcel is sent from. After acceptance, the parcel moves on its way to the place of international exchange.
• Status "Arrival at MMPO"(arrival at the place of international exchange). In MMPO, the parcel undergoes customs clearance and is prepared for export (export from China). Formed dispatch(postal items grouped for the convenience of forwarding in containers) to the address of the place of international postal exchange (MMPO) of Russia.

Export of international mail status "Export". This means that the parcel is transferred to a Russian or other carrier for delivery to one of the Russian MMPOs by plane or train. Inexpensive parcels, when transferred from a Chinese foreign carrier, often do not receive track numbers and are not tracked after this stage. In this case, you should just wait for a notification from the mail.

Airline departure. "The plane took off" The shipment is in the process of being transported from China to Russia. The delivery stage from export to import is usually the longest. As long as the shipment has the status “Airline departure.” it is impossible to determine the exact position of the parcel.

Arrived at the territory of the Russian Federation. Arrived on the territory of the Russian Federation.

Import of international mail Translation into Russian - "Import". All mail arriving on the territory of Russia from flights enters the aviation mail transportation department (AOPP) - a special postal warehouse at the airport. Here all mail is registered and then transferred to the Russian Post.

Import of international mail Operation "Import" means that the parcel arrived on the territory of Russia and was registered. After that, information about the import appears. Next, the parcel is transferred to the place of international mail exchange (IMPO).

Handed over to customs Translation into Russian - "Handed over to customs." This means that the shipment was transferred to the customs office. In MMPO, parcels go through a full cycle of processing, customs control and clearance functions. Customs clearance,Released by custom house This status means that the Russian customs checked the parcel and returned it to the Russian Post. In many MMPOs, customs works around the clock. Status "Delayed by Customs". This operation means that the parcel is detained by Russian customs officers to determine the destination of the postal item. This can happen if information about the goods is missing or does not correspond to the actual. Verification involves customs inspection and documentation of its results. This procedure significantly increases the delivery time of a parcel from China to the sender.

Left the place of international exchange "I left the MMPO". The shipment has left the place of international mail exchange and is then sent by mail to the recipient's local office.

Arrived at the sorting center, Left the sorting center "Arrived / left the sorting center" During the movement of the parcel by mail, it can go through various stages of sorting and reloading in different cities of the country.

Arrived at the place of delivery Translation into Russian - "Arrived at the place of delivery." The package has arrived at your post office. Postal employees issue a notice (notice). It is given to the postman. The notice is delivered on the day the parcel arrives at the department or the next day (for example, if the parcel arrived at the department in the evening). Any recipient has the right to receive a parcel without notification, having only an identity document and a tracking number with him.

Status "Handing to the addressee". Parcel received.

Now you know what is behind each status when tracking parcels from aliexpress.

After sending the goods to Aliexpress, the seller gives the buyer a track number by which the parcel can be tracked. And from that moment on, inexperienced buyers begin the most nervous period of waiting for their purchase. During which many regularly panic. One of the most common reasons for concern is the situation when the tracking status of a package is not updated for a long time. And with any minor delays in updating the tracking status of the package, many people panic. They are afraid of losing money, they are worried that the package will not arrive, and that they may need to do something urgently.

Let's take a closer look at what causes delays in updating tracking statuses, what delay periods are considered normal. And what to do if the status of the parcel is not updated for a long time.

Why is the parcel tracking status not updated for a long time?

1. Information about the parcel has not yet entered the database of postal services and track number tracking systems.

If you received a track number, this does not mean that your parcel has already arrived at the post office. On average, it is considered that before it starts to be read. Because first the seller will book the track number, then the courier picks up the parcel, and it goes by courier to the post office. Next, it takes time until the parcel data is entered into the tracking system. In this case, you do not need to do anything, just wait two weeks until the information about the package starts to be read.

2. The parcel began to be tracked, but not sent.

It happens that the first tracking status appears in the tracking systems and on the Aliexpress website, indicating that the mail has received information about the package. This means that the seller booked a track number, but did not physically send the parcel. It even happens that at this stage everything stops.

3. Your track number is only trackable within China.

When ordering cheap goods, parcels can be sent to you by courier companies or Track numbers of which, in fact, are internal invoice numbers. And they are tracked only in China. After passing the border, your parcel will be assigned a new track number, with which it will go further. You, like tracking systems, will not be able to recognize it. And the last tracking status will show that the parcel has been sent to the destination country. There will be no further updates to the tracking system. Therefore, it remains only to patiently wait for a notification that the parcel has arrived at your post office.

4. The package is under import.

Basically, the process of importing a package is the longest stage. On average, it can take two weeks. But there are especially slow sorting points with old equipment or high load, in which parcels hang for a month or even more.

You can not influence the speed of crossing the border in any way. Since it is not known in which country it may be located. It may be marked as "Shipped", but in fact it was placed in a container that is waiting to be sent, and then it can lie in a temporary storage warehouse, waiting for its turn for further processing. Therefore, you need to be patient and monitor the terms of buyer protection.

5. Parcel stuck at customs.

There are situations when the last status in tracking a parcel means that it has entered customs. And there is no further movement. There may be several reasons for this. Firstly, there may be a large load at customs and employees physically do not have time to process incoming parcels quickly. Secondly, the package may get lost at customs. If more than 2-3 weeks have passed since the day the parcel arrived at customs, then you can call the right department yourself and ask the employees to find out what happened to it.

It should be noted that the speed of parcel delivery is a seasonal phenomenon. If you placed an order during the holidays (especially during ), during or after the sale, then due to the load or the large number of holidays, the parcels will be slow. Not only can the mail not work physically for some time, but also huge congestion is formed.

We cannot influence this fact in any way. You just need to take this into account and calmly wait for the parcel to wait for its turn and budge.

7. Delays in tracking database updates for some email services.

Some mails are notorious for the fact that the information in the databases is updated with huge delays. And the package can go far ahead, and the data about it has not yet appeared in the database. Or the buyer has already received the package, and in tracking it has not even reached the moment of export. For example, this is very typical for Estonian post. And a standard problem with China Post is that their server can be down for a long period of time. Accordingly, status updates will not occur because of this.

8. Physical movement of the parcel.

At the very beginning of a package's journey, tracking statuses may be updated frequently. And it seems that your product is moving from city to city, going through various stages quickly. And then, at the next stage, it freezes for a week. And all due to the fact that she is now physically sailing on a ship. And, sometimes, she needs to overcome long distances by navigation. Naturally, this stage takes time and the next status will appear when it arrives at the next waypoint.

9. The parcel was lost.

And the last, rather rare case, when your parcel was lost on the way or it was stolen. Many buyers are afraid of this very reason, because they believe that the loss of the package means the loss of their money. And that they need somehow. Actually it is not.

What should I do if the status of the parcel is not tracked for a long time?

H but in fact, everything is simple! There are two options.

First- if there is no information about the track number, then in the first 10 days you just need to wait. And only then or .

Second - if information appeared in the tracking statuses, then it is considered that the package was sent to you. And no matter what happens to her in the future, you will not be able to open a dispute until the delivery guarantee period (blue alarm clock) has passed. Therefore, seeing that your track is being read, just make sure that your package does not go to another recipient and patiently wait for it. Experienced buyers on Aliexpress advise to extend the timer 5 days before the expiration of the buyer's protection period if the parcel was delayed somewhere in your country. Or, a couple of days before the end of the protection period, open a dispute that a lot of time has passed, and the package is still on the way. This will allow you to return the money for the unreceived goods. And it doesn’t matter where and for what reason the package got stuck.