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Trucking company energy track the cargo. How to track where the order is (after sending)? Cargo Delivery Energy

Good day, dear customers or future customers!

An online shopping site will help you determine where your order is located. When ordering, you choose how to deliver your order, and any transport company or the Russian Post has a service for tracking the shipment. Below we will list the shipping methods and give you links to track your order.

And so, let's start in order and with the most common delivery method:

1. Order tracking upon delivery by Russian Post. When sending a parcel (order) by Russian Post, the post office provides a receipt for sending, on this check the departure number is written - a 14-digit number, of which the first 6 digits are the index of the post office from which the parcel was sent (for example, 44504467607825, where 445044 is the post office index). The website sends this departure number to the buyer by e-mail and in an SMS message (therefore, it is very important to indicate the correct data during the ordering process).
Let's try to track together the order sent by Russian Post.

1. In the "Postal ID" field, enter the tracking number sent to you for tracking.
2. We press the Enter button on the keyboard or the search icon, after which, after a couple of seconds, delivery information will appear.
3. In the "Subscribe to email notifications" field, you can specify your email, and delivery statuses will be sent to your email. This is very convenient, and you do not have to perform this operation over and over again. You will always know where the parcel is.
4. If, as a result of tracking, you find that the parcel is in the status "Waiting for the addressee at the place of delivery", then go to the post office to receive the order, the parcel has arrived! You may need a tracking number to receive.

Regardless of whether you are an entrepreneur or a private individual, most likely you have already had to deal with the services of transport companies. Internet commerce is gaining momentum, which adds work to firms representing this area. As you know, demand creates supply. This is also true in the case under consideration. The number of various transport companies and delivery services today is so great that many decide not to stop at any one company, but use the services of lesser-known carriers, wanting to save a little on delivery. Or someone is not satisfied with the geography of transportation that their current delivery service can offer. Such people strive to find a worthy replacement that would meet all their requirements.

This article was created to help you a little in choosing. It will describe in detail the transport company "Energy". What services does it offer to its clients? How conscientiously and efficiently do its employees perform their work? What do customer reviews say about the level of services of this transport company? Does TC "Energia" provide a waybill number to its customers for tracking cargo? Is the company in question a good employer? What can her former and current employees say about her? Detailed answers to all these and some other questions will be given in this article.

Services

The transport company in question is an organization that transports various types of cargo across the territory of the Russian Federation, as well as some neighboring countries. Consider some of the services that TC Energia provides to its customers:

• Tracking the cargo by the number of the bill of lading.
• Transportation of goods by road.
• Transportation of consignments by air.
• Transportation by rail.
• Ordering a car in order to load it in full.
• Groupage cargo transportation.
• Delivery in the villages.
• Shipping packaging.
• Special conditions for online stores.
• Notification of the client about the arrival of the goods.
• Collection of the shipment and its delivery to the recipient.
• The ability to choose the form of payment (by whom and how the transportation of goods will be paid).
• NRG-cash service.
• Service NRG-Garant.
• Loading and unloading of bulky items.
• Cargo insurance.

Such services are common for organizations operating in this area. What makes Energia transport company unique? We will consider the features of its work in more detail below.

Geography of transportation

The transport company in question delivers goods across nine countries. Of course, the largest number of available points of departure or destination of departure are located on the territory of the Russian Federation. In total, the company's branches are located in 270 cities in Russia. Some of these areas are often mentioned in reviews of TC Energia: Magnitogorsk, Moscow, Chelyabinsk, Chita, St. Petersburg, Leninsk-Kuznetsky and others. In most cities there is one office, but in some there are many more, which makes receiving cargo much more comfortable for the client. For example, there are four offices in Sevastopol and Zelenograd, six offices in Yekaterinburg, ten in St. Petersburg, eleven in Moscow, and twenty-one in Novosibirsk. The transport company in question also provides ample opportunities for the transportation of goods across the territory of Kazakhstan. In total, there are seventeen offices in this country, two of which are located in the city of Almaty.

Another popular destination for cargo delivery with the help of TC Energia is China. Reviews say that this service transports shipments from the six largest local trade and transport hubs. This is incredibly convenient for customers. In Belarus, you can use the services of seven branches of the company, three of which are located in Minsk. But TC Energia did not stop there. Today there are also five branches in Poland, six - in Kyrgyzstan, one - in Armenia. Such a geography of cargo transportation opens up wide opportunities for the company's clients in this regard.

Cargo tracking

TC "Energia" does not leave its customers in the dark about where their shipment is at a certain point in time. No matter what type of shipment you are shipping and what the total shipping cost is, this service is available to you anyway. In order for you to be able to track your shipment, TC Energia has created a special form on its official website. You can access it from the link at the bottom of the main page of the site. In order to track the cargo according to the consignment note, TC Energia will ask you to indicate its number in a special window. As soon as you do this, up-to-date information about the location of the shipment will be displayed on the screen. Judging by the feedback from the clients of the company in question, TC Energia is tracking correctly. During the entire period of transportation, the client can freely observe the movement of his shipment.

Calculator

You will be able to find out how much your shipment will cost before it is shipped. Moreover, you can calculate this cost yourself, without resorting to any services. To do this, you will need to use a special calculator, which is available on the official website of the company. In a special form, you will need to indicate the type of shipment (cargo or envelope), as well as the city from which it will be sent, and the destination. Also, do not forget to indicate in which currency you would like to make the payment. If you are sending cargo, and not an envelope with documents, then you will also need to indicate its dimensions. This item is mandatory, as it directly affects the final cost of transportation. Among other things, any client can order additional services. Their cost is calculated separately in accordance with the current price list. TC "Energia" assigns a tracking number to each shipment free of charge. More about this service was described above in the article.

Positive customer feedback

Remarkably, there are very few positive reviews about the services of the company in question. So few that they are even hard to find. However, customers were able to highlight a number of positive aspects in the way this transport company serves its customers. So, the following points stand out:

• Pretty democratic prices.
• Good operation of the operator service.
• Invoice tracking. TC "Energy" assigns a track number to each shipment.
• Easy to pick up your shipments.
• Delivery in a short time.
• In some cases, delivery is carried out qualitatively.

It seems that all this is typical for many delivery services. Therefore, it is difficult to say whether the above points can be attributed to the direct merits of the company in question. And why are customers dissatisfied with the services provided by TC Energia?

Negative customer feedback

It is undeniable that the company in question has not earned the best reputation for itself. It is obvious that the overwhelming majority of customer reviews about TC Energia are still negative. Of course, everyone knows that negative reviews are generally left more often, since an unpleasant experience is more likely to prompt you to tell others about it than a successful operation. Nevertheless, such a number of failures on the part of the company makes you think about whether it is worth becoming a client at all. Are you willing to risk your shipment? In order to understand in more detail, consider the negative customer reviews about TC Energia. They pay particular attention to the following points:

• Cargo gets lost along the way.
• Sometimes the company claims that the car with the departure got into an accident, after which neither the car itself nor, accordingly, the cargo was preserved. But she cannot provide any details of the incident or evidence of the fact described by her.
• Warehouse opening hours are inconvenient for customers.
• Shipments are packaged extremely poorly.
• Careless handling of the cargo by the employees of the company in question.
• Poor condition of warehouses.
• The incompetence of the staff, their inability to answer questions and communicate with customers.
• The company is often accused of theft.
• Overestimation of the volume of shipment in order to increase the cost of transportation. Upon practical verification, it turned out that the amount was significantly exaggerated. However, the employees cannot recalculate the cost of delivery on the spot and offer to pay the declared high price, and then wait for a decision on their case from the management. Otherwise, you will not be able to pick up your cargo.
• The imposition of additional services that the client himself did not order, but is obliged to pay at the time of receipt of the shipment, otherwise it will not be given to him.
• Money is not returned, even if the cargo lost by the company was insured.
• Goods are delivered broken or damaged.
• Incorrect, rude attitude towards customers of some employees.
• The calculator on the company's website calculates the shipping cost incorrectly. The actual cost is sometimes twice the estimated.
• The staff of the company cannot be called customer-oriented.
• The amount of carriage declared on the consignment note at the time of departure differs from that required from the recipient.
• It is difficult to contact managers: in departments they simply do not answer calls.
• Entering the line "Additional service" in the bill of TC "Energy". At the same time, neither the company nor the sender himself knows what kind of service it is. However, the recipient is forced to pay for it.
• Unequipped warehouses and offices.
• Inaccurate, untested and incorrectly installed scales.
• In most cities, it is not possible to order delivery of oversized cargo to the door with a rise to the floor.
• In fact, only cash payment is possible.

Have you ever encountered something similar? Many refuse to continue cooperation with the company in question, having a negative experience of such cooperation. However, the fact that the company is still functioning and there are still satisfied customers suggests that a lot depends on how conscientiously the employees in the field work. Are you ready to give the transport company in question a chance?

Positive feedback from employees

We have to admit the fact that there are very few positive reviews about TC Energia from the company's employees on the Web. However, these types of responses highlight the really important job issues that most job seekers worry about when they are deciding whether or not to interview with a particular firm. The company in question certainly has its advantages. The following positive aspects stand out in particular:

• Fair treatment of subordinates of some leaders.
• The corporate strategy stipulates that employees must make special efforts to maintain the company's reputation at the proper level. For example, the rules prescribe to ask for forgiveness from the client if his cargo was not delivered on time.
• Salary is paid twice a month.
• Friendly team.
• Part of the staff is always paid on time, and in case of delays, the employee receives an official notification letter.
• Problems with management arise only if freight forwarders make mistakes that affect the company's reputation. At other times, communication is carried out extremely correctly.

Many applicants admit that the above information is enough for them to understand that they will be comfortable working in the organization in question. Such people are usually not overly sensitive to minor annoyances, are quite stress-resistant and are able to not take criticism from management or customers to heart. Employees of this kind usually retain their jobs for a long time and are satisfied with their professional activities. However, there is another type of workers. And people related to it tend to focus on other things. As a rule, it is they who form negative reviews about the employer. However, such an opinion should not be ignored in any case. After all, often it is negative feedback that helps to reveal the real picture of what is happening in the organization. Therefore, we will consider them further.

Negative feedback from employees

Unfortunately, the negative feedback from employees about TC "Energy" in this case also makes up the majority of all feedback about the company. To understand what exactly is the root of the problem, why employees do not stay in their positions for a long time, a careful study of negative feedback from employees will be required. Only in this case, applicants will be able to decide whether it is worth spending their own time to find a job in the company in question. So, among the main shortcomings of working in the company, the feedback from employees about TC Energia is as follows:

• Extremely low staff salaries.
• Forced work after hours, which is not rewarded in any way after.
• Incompetence and unprofessionalism of top management.
• Some employees cannot receive the bonus issued to them by the management due to decisions arbitrarily made by the superiors in the field. If such remuneration is nevertheless issued, it is far from being in due time.
• Registration of part-time employees.
• To get their wages, some workers are forced to repeatedly remind management of themselves and seek payments.
• Unpaid sick leave.
• The amount of vacation pay is calculated from the official part of the salary. As a result, the amount is completely insignificant.
• Huge staff turnover.
• Rudeness from customers.

For many, the above can be a serious reason to never try to find a job in the company in question. However, it is worth remembering that most of the shortcomings listed above are not a manifestation of the general nature of the functioning of this organization, but rather the unprofessionalism of individuals on the ground. Many understand this fact and are in no hurry to draw conclusions. After all, the very presence of positive reviews about TC "Energia" indicates that there are satisfied employees. This means that there are adequate managers, and pleasant offices, and clean warehouses. Maybe you'll be lucky?

Contacts

According to reviews of TC Energia, its offices and branches are placed incredibly conveniently. In particular, we are talking about the Russian Federation. However, you can visit the offices of the company in question in a number of other countries, cooperation with which is carried out most closely. Among them are the following:

• Russian Federation (270 cities).
• Armenia (one city).
• Belarus (five cities).
• Kyrgyzstan (five cities).
• Poland (five cities).
• China (six cities).
• Kazakhstan (16 cities).

In general, TC Energia can deliver goods to 426 points of delivery in all the countries listed above. Therefore, in order to ask a question regarding your shipment, it would be wise to call the hotline telephone number listed on the official website of the company. If you need to contact a local branch, then on the same resource in the "Contacts" tab, select your country, city and specific branch. After that, you will receive all available information about his work, as well as contact details. For example, in the city of Magnitogorsk, TC Energia (reviews often pay attention to this) has two conveniently located branches, which can also be contacted by phone or via e-mail. The employees of the transport company in question will do their best to provide you with qualified advice.

Conclusion

Transport company "Energy" has some strengths and weaknesses. This is clearly reflected in the feedback from its customers and employees. Experts recommend always getting acquainted with the responses of other people about those organizations whose services you plan to use. They largely reflect the nature of the company's behavior in the market. In this article, we have provided you with an analysis of reviews about TC Energia. Now you have enough information to decide whether you want to cooperate with the company in question in any way or not.

The abundance of negative reviews for many is a significant obstacle that prevents them from becoming a client of the transport company in question. And, on the one hand, such people are right. After all, they simply do not want to risk their funds. One or more unpleasant incidents can be considered an accident, but such a significant number of them already constitutes a certain trend. On the other hand, it cannot be argued that this is the situation in absolutely all departments and all regions. Of course, TC "Energy" employs many employees who conscientiously fulfill their professional duties, treat customers in a friendly and understanding manner and try to do everything in their power to ensure that the order is delivered safely and on time. And many were lucky enough to work with them. However, in the company in question, as in any other, there are those who are not ready to do their job efficiently. Of course, such people should not linger in their places, but not every leader can detect such negligence in a timely manner. In many ways, it is precisely because of this that the bad reputation of the delivery service is formed. In addition, it is worth remembering that quite often a negative opinion, including about the described company, is very, very subjective.

Be careful and vigilant. Always keep the documents that confirm the fact of purchase and shipment of goods, insure your goods. Remember that it is you who are primarily interested in the safety of your shipment. Therefore, do everything possible on your part to ensure that its transportation is successful, and the reimbursement of any losses, if any, does not fall on you. Carefully choose a transport company for the transportation of your own goods. And may your choice bring you only positive emotions.

Companies are often required by businessmen, and sometimes by ordinary citizens, when they need to deliver large items that are not suitable for sending by mail to another city or country. At first glance, the task is unsolvable. But nothing is impossible, because there are companies that specialize in such services. One of the largest is TC Energia. It works in hundreds of areas within the post-Soviet space and abroad. When you first contact the carrier, especially if you have to send valuable things, you want to collect the maximum amount of information. Therefore, today we will study what former and current customers say about TC Energia. Reviews will allow you to create a fairly objective picture of the company's activities and the possibility of cooperation with it.

Covered area

This is the first advantage that seriously distinguishes the carrier from competitors. Most flights are provided on the territory of Russia. In total, 242 branches operate here, that is, in each administrative center and city with more than 100,000 people, there are several points where you can contact and transfer the cargo. This is very convenient for the consumer, thanks to which TC Energia is becoming more and more famous. The feedback emphasizes that when there is a shortage of time, it is very important, if not decisive, the proximity of the reception point. In addition to the territory of the Russian Federation, there are 6 branches in China, 5 in Kyrgyzstan, one in Armenia, five in Poland and five in Belarus, as well as 16 in Kazakhstan.

Shipping Schedule

Work to Call-centers is in full swing all day long. Here they accept applications and advise clients, direct them to the nearest point of receiving goods. The politeness and correctness of the staff repeatedly emphasize the reviews. TC "Energy" is a place where each person will be carefully listened to, his requirements and wishes are taken into account. And the result will be prompt delivery of cargo to its destination on time and in safety. It should be noted that a large number of reviews indicate precisely the reverent attitude of the carrier to its immediate duties.

Company achievements

Opened more than 10 years ago, the company managed to gain the trust of a large number of businessmen who most often use such services. The company has passed the GOST ISO 9001-2011 (ISO 9001:2008) certification and received a certificate of conformity. This suggests that all business processes are perfectly tuned, each employee knows what he is responsible for and how he must perform his duties. All this leads to the expected result, each package arrives at its destination on time. This is confirmed by reviews.

TC Energia in 2009 became the winner of the interregional competition "The Best Goods and Services of Siberia". And in 2014 she was awarded the "Leader of Russia" award. These are serious achievements that the company is rightfully proud of.

Service cost calculation

This question worries the consumer in the first place. In order for you to calculate in advance all shipping costs, Energia transport company has developed an online service for you, which is available on the official website. You will be required to fill out a special form, indicating the weight and volume, the point of origin and destination. However, in order to obtain information about the final amount of payment, you must contact the managers. For example, it is estimated at a different rate, which is not taken into account by the standard form. Depending on the size and weight, the surcharge can range from 25 to 100% of the original cost.

Cargo tracking

TC "Energia" provides its customers with a very convenient service, namely: at any time you can find out exactly where the shipped goods are. For scheduling a meeting, this is an indispensable service. You don't even have to disturb the manager or call the driver. Throughout the journey, the movement of cars is monitored, and the data is transmitted directly to the office. A special program constantly updates the data on the site, thanks to which you can find out exactly at what point the sent values ​​are now. You only need to know the invoice number. TC Energia makes sure that customers experience as little inconvenience as possible. Your task is only to apply for transportation, everything else will be done by professionals. In their reviews, regular customers note that they are primarily interested in the high quality of services, which they find in this company.

rural delivery

Another popular service, which is quite often used by Russians. If you need to quickly deliver a parcel weighing more than 20 kg to the regional and regional centers in Russia, then they are usually sent to the post office. It is not always convenient, but there are post offices everywhere, in every city and in the countryside. Energia, on the other hand, has branches in cities but not in remote areas. Therefore, their symbiosis works just perfect. Accept the cargo in the department of TC "Energy". Cargo tracking takes place, as usual, on the site. And you can get a parcel at any post office. A notification will come from the nearest one.

Complete security

Transport company "Energy" is not just so popular. This is facilitated by the impeccable reputation that the company has earned over the years. Below we will consider the reviews that customers leave, but most of them do not doubt the highest quality of the services provided. Employees primarily care about the safety of delivered goods, concluding contracts only with the most reliable and trusted carriers. In addition, managers carry out satellite tracking of each car, organize the protection of storage facilities. Technical specialists monitor the technical condition of vehicles and video surveillance systems.

Insurance

This is the business of each client, but fully protects your property from any accidents that may occur along the way. Therefore, the company's specialists strongly recommend undergoing this procedure, despite the fact that it slightly increases the cost of the service. PJSC "Insurance Joint Stock Company "ENERGOGARANT"" is a reliable partner of the company. This allows you to completely avoid losses.

Why did you choose this particular insurance company? This is due to high reliability and relatively low prices. Judge for yourself: with the declared value of the cargo up to 100 thousand rubles, insurance will cost only 50 rubles if the transportation takes place on the territory of the Russian Federation. For international transportation - 0.3% of the declared value of the cargo. Payments are made in accordance with this amount.

Where to go

The company has a lot of branches, so we will name only those located in capital cities. Most warehouses in Moscow. TC Energia has branches at the following addresses:

• 1st Glass, 7, building 2.
• Warehouse highway, 7;
• 1st Dubrovsky passage 78/14;
• st. Amurskaya, 2C1;
• st. Princely, possession 2;
• MO Vidnovsky district, with. Aparinki, possession 9;

This is a complete list of branches located in Moscow. TC Energia opened its first branch here, and then it began its victorious march across the country.

northern capital

Customers don't have much choice here. There are two branches of TC Energia for the whole city. St. Petersburg is waiting for the opening of three more branches in the near future, because the carrier's load level is only increasing. This speaks better than any words about the high quality of the services provided. The office and warehouse are located at st. Cuban, 78. Here you are expected from Monday to Friday, from 9:00 to 20:00. The second warehouse of the TC "Energy", St. Petersburg, st. Krasnoarmeiskaya, 11.

Positive reviews

Analyzing what the company's customers write, it can be concluded that employees perform their duties very well, providing quality services. Many people indicate that they are regular customers and do not want to look for another carrier. Prices are competitive, delays, if they happen, are not the fault of the company: weather conditions, an emergency situation on the highway ... But the main thing is that the cargo was delivered on time. Customers also note that it is extremely difficult to find another carrier that would have the same coverage of settlements. After all, it's good if the final destination is Moscow. TC "Energia" delivers to villages and microdistricts, as well as throughout the near and far abroad. The courtesy and correctness of all the staff, from managers to drivers, who sometimes have to play the role of a loader, are also noted. Many entrepreneurs note that there is no need to worry about a quick receipt if the delivery is carried out by TC Energia.

Negative Feedback

There are quite a few of them, but let's talk about the shortcomings that were found by customers. But even they note a fairly low cost of delivery. TC Energia provides its customers with favorable conditions for cooperation. And of the minuses, they note an inconvenient work schedule. Branches on weekdays close at 18:00, and not everyone has the opportunity to find time during the day. All other negative reviews that we managed to find are special cases, force majeure, errors in invoices, delays due to an accident. The situations are unpleasant, but it is worth noting that the company bears full responsibility and compensates for the loss of customers, if any.

Instead of a conclusion

Whether or not to use the services of a carrier is the choice of each of us. But if you need to deliver oversized cargo on time and at the same time minimize the risks associated with its shipment, then pay attention to this company. Working on the market for more than 10 years, it has all the capabilities to provide services at the highest level. The company's website is extremely convenient, where you can find all the necessary information, as well as place an order and track the movement of your transport without the need to additionally contact managers or call drivers.

Judging by the reviews, the company TC "Energy" is trustworthy. Most regular customers note the exceptional courtesy of the staff, as well as high efficiency in the delivery of goods. The cost of delivery of the cargo will depend on its weight and size, as well as on the conditions of the application. If you indicate that you are sending a valuable cargo, then the cost increases, but at the same time, the responsibility of the carrier also increases. For this, a separate transport is used, most often air transportation is involved, especially if you pay extra and urgency. The addresses of TC Energia and other necessary details can always be found on the official website of the company.

Energia transport company is an international transport company that provides daily delivery of goods across Russia, the countries of the Customs Union, China and the European Union, as well as delivery from / to the LPR and DPR; provides delivery services for online stores (door to door or to pickup points).

A logistics company was founded in 2005, the company's own fleet of trucks includes more than 350 units of trucks (for 2017), including loading and unloading equipment, the service area has expanded to 35,000 settlements, there are about 2,150 employees working for the benefit of customers. The total number of official representative offices throughout the territory of the company's activities is about 305 (the information is current for 2017).

Tracking TC Energy by invoice number

The accompanying document for the shipment of goods is the consignment note of TC Energia, which is the tracking number of the goods or parcel.

To get information about the status of the cargo of TC Energia, enter in the search field above, the number of your waybill (for example, 207-1039606, please enter exactly as it is indicated in your documents) and click "Track the Cargo".

On our website and in mobile applications, you can quickly track the parcel of TK Energia and find out the status of the cargo on the waybill in the familiar interface, without understanding another website of the postal or transport company.

TK Energia cargo tracking by waybill number, a frequent request of people who have sent or are awaiting the receipt of cargo by TK Energia. Just enter the invoice number that was issued to you, and our service will track your Energia cargo in a matter of seconds.

Energy parcel tracking by waybill number

Each parcel sent by TC Energia is assigned a unique number, or invoice number. At any time, you can find out the location of your Energia package by simply entering the invoice number in the search field above on this page.

How to trace the cargo of the carrier Energia

When sending each cargo, a unique number of the waybill is allocated, by which it is possible to instantly find out where the cargo is, its weight, and other characteristics.

Transport company Energia is a modern carrier, and therefore provides online tracking both on its website and on our universal tracker of Russian cargo companies.

Tracking package Energia

To get information about the status of your shipment, enter your waybill number in the field (for example, 3810-1084245) and click "Track Shipment"

Find cargo by number TC Energia

It is most convenient to find the cargo by the TC Energia invoice number with our cargo tracking service. While the official website of TK Energia only shows the latest status of the cargo, regular tracking on our service will help to keep the history of the movement of the cargo. Also on our service you will learn about the cost of shipping for the sender or recipient of the goods, the website of TC Energia does not show this information.

Cargo delivery

In a few days or upon receipt of the goods, the company's employees will inform you about this. If the delivery was specified by the sender in the waybill, TK Energia will perform it according to the specified address. Operators will contact you to clarify the time and place of delivery. You will be billed in advance if you pay by bank transfer.

Upon notification of the arrival of the cargo, the company's employees can offer door-to-door delivery at the average market prices of your city.

After clarifying all the details necessary for delivery, the driver of TK Energia with documents and cargo arrives at the address you specified. Upon arrival, the necessary documents are signed. The transfer of cargo is carried out on the provision of a passport, power of attorney.

TK Energia cargo tracking by phone number

On the website of TC Energia there is only a field for entering the number of the consignment note to track the cargo. That is, the phone number will not be able to track the cargo.

TK Energia cargo tracking by name of the recipient

As far as I know, the TK Energia website does not provide the ability to track cargo by the name of the recipient or sender.

Questions about the delivery of goods

How does the recipient know about the arrival of the goods? On the day the cargo arrives at the destination, the recipient will be notified by the company's employees at the phone number indicated by the sender.

How many days from the date of arrival can the goods be stored in the warehouse? The first three days, excluding the day of arrival, the goods are stored in the warehouse free of charge.

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)